Software for Security Services Businesses: Urgent Callouts and Maintenance Contracts in One System

By the Crittiks team3 min read
On this pageQuick answerHow Locksmiths and Security Services Usually Work TodayWhere the Gaps Show UpHow It Works on CrittiksWhat Crittiks Doesn’t DoWho This FitsWhere Crittiks Fits, and Where It Doesn’tTest It Against Your Own WorkRelated ReadingFrequently Asked Questions

One customer needs a door open in an hour. Another signs a three-year maintenance contract. Both are your business.

Explore the plans: see Crittiks pricing or try the savings calculator on the pricing page.

How Locksmiths and Security Services Usually Work Today

Callouts are phone-and-notebook. Contracts are filed. Maintenance reminders are manual. Invoices follow whenever there is time.

Where the Gaps Show Up

  • Urgent jobs bypass the system.
  • Contract renewals slip.
  • No single client history.

How It Works on Crittiks

Two pipelines, one client record:

  1. Callout pipeline: short stages for quick jobs.
  2. Contract pipeline: longer stages for maintenance agreements.
  3. Agreement: signed electronically.
  4. Recurring maintenance: recurring tasks in Projects, tracked in the subscriptions register.
  5. Invoices: raised from the record.

A returning customer’s callouts and contracts show on one history.

What Crittiks Doesn’t Do

Out of scope:

  • No alarm monitoring or access-control integration.
  • No dispatch or GPS.
  • No parts inventory.

Who This Fits

Small security and locksmith businesses with a mix of quick jobs and recurring contracts.

Where Crittiks Fits, and Where It Doesn’t

Crittiks is an operating system for small service businesses: Sales, Projects, Communications, Finance, Admin and AI on one client record, with a client portal and two-way Xero and QuickBooks sync. Pro is $99.95 a month for up to 8 seats; Platinum is $139.95 for up to 15, and annual billing saves 20%. It does not provide dispatch, inventory, payroll or a general ledger, and Crittiks Marketing has not launched. If software for security services businesses is mainly about one of those, a specialist tool may serve you better.

Test It Against Your Own Work

Reading about software for security services businesses only goes so far. The Crittiks 14-day trial needs a card to start but charges nothing during the trial. Use it on one live client: create the record, send a quote, attach the contract, set up the project and raise an invoice. Note every moment you reach for another tool. Those moments tell you whether a single workspace fits how you work, and what you would still keep outside it.

Frequently Asked Questions

Can I run two pipelines?

Yes.

Can I track maintenance contracts?

Yes, through the subscriptions register.

Does it monitor alarms?

No.

Can customers sign online?

Yes.

Can I quote on a phone?

Yes; test in your trial.

Is there a free trial of Crittiks?

Yes. New workspaces get a 14-day trial. A card is required to start, but nothing is charged during the 14 days, and you see the exact plan and first charge date before your card is used.

Pricing note: Crittiks Pro is $99.95/month (8 seats included), Platinum is $139.95/month (15 seats included) and Diamond is $179.95/month (30 seats included); annual billing saves 20%. Enterprise is custom. Every tier includes all six suites; tiers differ by capacity (seats, mailboxes, AI credits), not features. New workspaces start with a 14-day trial (card required, nothing charged during the trial). Confirm current pricing at crittiks.com/pricing.

Crittiks pricing: Pro $99.95/mo (8 seats included), Platinum $139.95/mo (15 seats included), Diamond $179.95/mo (30 seats included), Enterprise custom; annual billing saves 20%. All six suites are included in every tier; tiers differ by capacity (seats, mailboxes, AI credits), not features. New workspaces start with a 14-day trial (card required, nothing charged during the trial). Confirm current pricing at crittiks.com/pricing.

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Run one real client through sales, projects, signing and invoicing before you decide.

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