Last updated: 29 September 2026
Crittiks uses the following service providers to run the platform. We will update this list when a provider changes and notify workspace owners at least 14 days before adding a new sub-processor that will process personal information, by email or in the service.
| Provider | What it does for Crittiks | Personal information processed | Location |
|---|---|---|---|
| DigitalOcean | Hosting of the application, background workers, database and cache | All account information and customer content | India (Bangalore) |
| DigitalOcean Spaces | File storage for documents, signed agreements, attachments and uploads | Files and their contents | Singapore |
| Cloudflare | Domain name system (DNS) | Technical request data | Global network |
| Resend | Sending emails from the platform (invitations, signing requests, invoices, notifications) and, where a customer uses a verified sending domain, sending their CRM emails | Recipient names and email addresses, email content | Japan (Tokyo region) and United States |
| Nylas | Connecting users’ email mailboxes for the CRM: syncing messages with contacts, sending, and open and click tracking | Email metadata and content relating to the customer’s contacts, access tokens | United States |
| Stripe | Billing Crittiks subscriptions; processing card payments on customers’ own Stripe accounts when they connect them | Billing contact details, payment information (held by Stripe) | United States and global |
| Anthropic | Generating AI-assisted content when a user uses an AI feature | The text submitted and related workspace context for that request | United States |
| Google, Microsoft, Zoom | Calendar sync and video meetings when a user connects their own account | Calendar events, meeting details, account identifiers | Per the user’s own account with each provider |
| Xero, Intuit (QuickBooks) | Accounting sync when a workspace owner connects their own organisation | Customer names and contact details, invoices, payments | Per the customer’s own account with each provider |
| Jitsi (8x8, meet.jit.si) | Instant video rooms and huddles | Participants’ audio, video and display names during a call (not recorded by Crittiks) | Global |
| Sentry | Error monitoring (when enabled) | Error reports, which may include user identifiers and technical data; configured to strip secrets | United States |
| Better Stack | Uptime monitoring | Technical availability data only | United States |
| Spotify | Optional music widget a user chooses to connect | The user’s Spotify account identifier and access token | Per the user’s own Spotify account |
If we enable an additional AI provider (for example, an alternative model available under Crittiks’ AI settings), that provider and its data handling will be added to this list before the option is made available to customers.
Contact: support@crittiks.com