Overview
Step Fwd IT helps businesses align technology with their operational and compliance goals. They combine proactive IT support, cybersecurity, and strategic guidance with a partnership-first approach — built on the philosophy of “Partnerships Beyond Technology,” focused on long-term outcomes rather than reactive support. Founded in 2009, based in Melbourne and Brisbane, servicing across Aus/NZ.
Signature Service
Outsourced IT Department — everything a business needs to stay secure, productive, and supported under one managed service. Delivered as an ongoing monthly managed service partnership, typically a 12–24 month engagement.
Services
- Managed IT support
- Cybersecurity
- Cloud solutions
- Strategic IT planning and consulting
- CRM & tech stack setup
- Automation & workflow systems
- AI tools & implementation
Ideal Client
A growing agency with 10–100 staff that has outgrown reactive IT support and needs a proactive technology partner — managing a distributed workforce, protecting sensitive client data, and scaling without technology becoming a bottleneck.
Not a fit for: sole operators, heavily outsourced businesses, or anyone seeking the lowest-cost IT provider.
Regions Served
Australia, New Zealand
Links
Step Forward IT is an independent business and one of Crittiks’ strategic partners. Crittiks makes the introduction; Step Forward IT provides its own services and sets the terms of its offer.