Privacy Policy

Introduction

At Crittiks, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform. We believe in transparency and want you to understand exactly how your data is handled.

Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, company details, and billing information
• Usage Data: How you interact with our platform, features you use, and performance metrics
• Device Information: Browser type, IP address, device identifiers, and operating system
• Business Data: Client information, projects, tasks, files, and any content you upload to the platform
• Communications: Messages sent through our support channels and feedback you provide

How We Use Your Information

Your information helps us provide, maintain, and improve our services:

• Provide and maintain the Crittiks platform and its features
• Process your transactions and manage your subscription
• Send you service updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our platform and develop new features
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

We never sell your personal data to third parties. Your data is yours, and we treat it with the utmost respect.

Data Sharing and Third Parties

We only share your information in limited circumstances:

• Service Providers: We work with trusted third-party companies that help us provide our services (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: We may share information with your explicit permission.

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Strict access controls and authentication requirements
• Automated backup systems to prevent data loss
• 24/7 monitoring for suspicious activity and security threats

For more detailed information about our security practices, visit our Security page.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.

Your Rights and Choices

You have control over your personal data. Your rights include:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@crittiks.com. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar technologies to improve your experience. For detailed information about our cookie practices, please see our Cookie Policy.

International Data Transfers

Crittiks operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: